FAQ
We have compiled a list of frequently asked questions and answers from our customers.
If you have any additional inquiries, please feel free to contact us here.
Looking for a special experience to surprise your loved one? Write to us with your ideas and requests and we’ll gladly work with you to make it a reality!
At Kanazawa Adventures we take pride in our local connections. If you have a request that’s not written on our website, don’t hesitate to get in touch with us – we’ll try our best to accommodate your request.
Yes! Kanazawa Adventures provides guide services in English, Russian and Spanish for 25,000 JPY for half-day and 40,000 JPY for up to 8 hours. If you a looking for a guide in the Hokuriku region (Toyama, Fukui and Ishikawa prefectures), we will be glad to be of help.
If you require a guide in a specific language, write to us with the request and we’ll do our best to arrange one for you. Please note that the guide fee’s may differ from our own guides.
Our bus drivers only manage very basic English but they’re always willing to communicate. They usually use phone applications to aid communication. However, if there’s any trouble, our English-speaking staff at the office is always one phone call away.
For customized itineraries, Kanazawa Adventures requests payment at latest one month before the tour start. For our scheduled public tours, payment can be made on the day of the tour to our staff by either credit card or cash.
Around two months before your customized tour, our staff will facilitate an online payment link for you. If you prefer to deposit directly to our bank account, it’s also available but additional fees may be incurred.
For changes or cancellations, a fee may be charged as follows:
・20 to 8 days before the tour ・・・ 20%
・7 to 2 days before the tour ・・・ 30%
・Day before the tour ・・・ 40%
・The day of the tour ・・・ 100%
or cancellation without contact
We’re able to make a reservation for you at our group’s Kanazawa Sainoniwa Hotel. When staying at Kanazawa Sainoniwa Hotel, we’re able to give you a better price on your transportation rental as well as take care of all your travel needs from the moment you arrive to Kanazawa to the moment you leave.
Kanazawa Adventures is able to recommend and reserve the best hotels and ryokans to fit your needs and requests.
We specialize in the Hokuriku Region, that is to say Ishikawa, Toyama and Fukui Prefectures. We also offer other popular tourist locations such as Takayama and Shirakawa-go. We are able to provide private transportation to other prefectures as well, but our guides, accommodation and tours operate only in this region.
Our buses are able to pick you up at the location of your preference within Japan. However, as we are a Kanazawa based company, at some point, your tour needs to go through Kanazawa in order to comply with regulations.
Our scheduled group bus itinerary is decided two months in advance. If you’re looking for a tour three months or more ahead of time, it may not appear on our reservation system yet.
Unplanned changes to the itinerary are possible. If doing so, please consult with our driver and staff during the day of the tour. We’ll try our best to accommodate your request as long as it’s within the regulations. If there’s a price increase, we’ll collect the price difference after the tour.
We offer the best of the non-touristy places to savour your time and dive deeper into local marvels.
Write to us, our staff is ready to work with you to make the best out of your visit to the Hokuriku Region.